Guide to Developing Online Student Services


Guide to Developing Online Student Services  

The "Guide to Developing Online Student Services" is the final product of a three-year project of the Western Cooperative of Educational Telecommunications, a program at WICHE, the Western Interstate Commission for Higher Education. The project was funded by the U.S. Department of Education's Fund for the Improvement of Postsecondary Education (FIPSE). This Guide was first published in November 2000.

The Guide to Developing Online Student Services is intended to help higher education institutions develop effective online approaches to delivering student support services. It provides:
· General tips for designing effective online student services;
· Brief discussions on a range of student support services, especially the needs of online and distant learners; and
· Guidelines for basic good practice in delivering these services via the Internet; and
· Examples of some institutions that use the Internet to offer students a variety of opportunities for self-help and customized services in addition to providing information and electronic forms online.

The Guide will remain on the Western Cooperative for Educational Telecommunications' Web page for one year only-from October, 2000 to September, 2001.

Continue to "About the Guide"

Author: B. Krauth and J. Carbajal




Introduction  


Click to goto article About the "Guide to Developing Online Student Services"

Click to goto article Some Tips for Designing Web-Based Student Services


Online Student Services Provision: A Guide to Good Practice  


Click to goto article Information for Prospective Students

Click to goto article Admission

Click to goto article Financial Aid

Click to goto article Registration

Click to goto article Orientation

Click to goto article Academic Advising

Click to goto article Technical Support

Click to goto article Career Services

Click to goto article Library Services

Click to goto article Services for Students with Disabilities

Click to goto article Personal Counseling

Click to goto article Instructional Support and Tutoring

Click to goto article Bookstore

Click to goto article Services to Promote a Sense of Community


Two Outstanding Web-Based Student Services Systems  


Click to goto article Introduction

Click to goto article Indiana University


Conclusion  


Click to goto article Use the Guide For the Next Twelve Months


Sites Selected as Examples  

Click to goto article Web Content Accessibility Guidelines 1.0

featured with permission by W3C.


Click to goto article Chemeketa Community College

http://www.chemek.cc.or.us/ featured with permission by Chemeketa Community College.


Click to goto article Chemeketa Community College

http://bbs.chemek.cc.or.us/public/default.htm featured with permission by Chemeketa Community College.


Click to goto article Washington State University

http://www.eus.wsu.edu/edp/prospective/ featured with permission by Washington State University.


Click to goto article Edmonds Community College

http://online.edcc.edu/selfassess.html featured with permission by Edmonds Community College.


Click to goto article National University

http://online.nu.edu/index.real?action=Technical featured with permission by National University.


Click to goto article Cuesta College

http://library.cuesta.cc.ca.us/distance/faqs.htm featured with permission by Cuesta College.


Click to goto article Northern Arizona University

http://nauonline.nau.edu/index3.html featured with permission by Northern Arizona University.


Click to goto article University of Wisconsin-Madison

http://www.wisc.edu/wiscinfo/academics/admissions/ featured with permission by University of Wisconsin-Madison.


Click to goto article University of California-Santa Barbara

http://www.graddiv.ucsb.edu/admissions/index.html featured with permission by University of California-Santa Barbara.


Click to goto article West Virginia University

http://www.arc.wvu.edu/admissions/urequire_main.html featured with permission by the West Virginia University.


Click to goto article The University of Iowa

http://www.uiowa.edu/admissions/Undergrad/apply/applications.html featured with permission by the University of Iowa.


Click to goto article Ferris State University

http://www.ferris.edu/htmls/admision/application/homepage.htm featured with permission by Ferris State University.


Click to goto article Occidental College

http://www.oxy.edu/departments/admissions/admission.html featured with permission by Occidental College.


Click to goto article Calvin College

https://www.applyweb.com/public/instruct.pl?calvin featured with permission by Calvin College.


Click to goto article University of California-Irvine

http://www.rgs.uci.edu/rig/gsapply.htm feautred with permission by University of California- Irvine.


Click to goto article University of Wyoming

http://siswww.uwyo.edu/sfa/faq.htm featured with permission by University of Wyoming.


Click to goto article The University of New Mexico

http://www.unm.edu/preview/finaid.htm featured with permission by The University of New Mexico.


Click to goto article Northern Arizona University

http://www.nau.edu/finaid/Misc/Budgets.html featured with permission by Northern Arizona University.


Click to goto article Lewis-Clark State College

http://www.lcsc.edu/financialaid/appreq.html featured with permission by Lewis-Clark State College.


Click to goto article Eastern Oregon University

http://www.eou.edu/fao/howto.htm featured with permission by Eastern Oregon University.


Click to goto article Grand Valley State University

http://www.gvsu.edu/finaid/ featured with permission by Grand Valley State University.


Click to goto article University of Wyoming

http://siswww.uwyo.edu/sfa/homepage.htm featured with permission by University of Wyoming.


Click to goto article Iowa State University

http://www.iastate.edu/~fin_aid_info/GeneralTopics/Calendar.html featured with permission by Iowa State University.


Click to goto article Metropolitan State College of Denver

http://www.mscd.edu/enroll/finaid/applying.html featured with permission by Metropolitan State College of Denver.


Click to goto article Ball State University

http://www.bsu.edu/finaid/forms.html featured with permission by Ball State University.


Click to goto article FastWeb

http://www.fastweb.com/


Click to goto article CollegeNET

http://www.collegenet.com/./


Click to goto article Azusa Pacific University

http://www.apu.edu/services/studentFinancial/index.shtml featured with permission by Azusa Pacific University.


Click to goto article Minot State University

http://www.misu.nodak.edu/finaid/html/entrance_exit_interview.html featured with permission by Minot State University.


Click to goto article University of Minnesota-Crookston

http://www.crk.umn.edu/people/services/registrar/register.htm featured with permission by University of Minnesota- Crookston.


Click to goto article Unversity of California_Irvine

http://www.unex.uci.edu/enroll/enroll.html featured with permission by University of California_Irvine.


Click to goto article University of Missouri-Columbia

http://web.missouri.edu/~regwww/MU_Registration/registration/rules featured with permission by University of Missouri-Columbia.


Click to goto article University of Colorado at Boulder

http://www.colorado.edu/plus/planner/ featured with permission by University of Colorado at Boulder


Click to goto article University of Illinois at Urbana-Champaign

http://www.oar.uiuc.edu/register/steps.html featured with permission by University of Illinois at Urbana-Champaign.


Click to goto article The Community College of Southern Nevada

http://www.ccsn.nevada.edu/general/Counseling/orientation.html featured with permission by The Community College of Southern Nevada.


Click to goto article National University

http://online.nu.edu/democourse/index.real featured with permission by National University.


Click to goto article University of Illinois

http://illinois.online.uillinois.edu/online/orientation/tips4success.htm is featured with permission by Univesity of Illinois.


Click to goto article Rio Salado College

http://www.rio.maricopa.edu/ci/sites/labs/orientation/index.htm featured with permission by Rio Salado College.


Click to goto article University of Washington

http://www.washington.edu/computing/#started featured with permission by University of Washington.


Click to goto article Washington State Community and Technical Colleges Online Consortium

http://www.waol.org/index.asp?MenuID=StudentUnion featured with permission by Washington State Community and Technical Colleges Online Consortium.


Click to goto article Weber State University

http://wsuonline.weber.edu/advising/ featured with permission by Weber State University.


Click to goto article North Dakota State University

http://www.ndsu.edu/ndsu/deott/registrar/geneds.stm featured with permission by North Dakota State University.


Click to goto article Indiana University-Purdue University Columbus

http://www.columbus.iupui.edu/iupucss/howto.htm featured with permission by Indiana University-Purdue Univesity Columbus.


Click to goto article ASSIST

http://www.assist.org/7helpstudents.html


Click to goto article Washington State University

http://salc.wsu.edu/Advising/newman/default.asp featured with permission by Washington State University.


Click to goto article University of Colorado at Boulder

http://www.Colorado.EDU/PLUS/plusguide.html featured with permission by University of Colorado at Boulder.


Click to goto article Washington State University

http://www.wsu.edu/helpdesk/about/who.cgi featured with permission by Washington State University.


Click to goto article University of Hawaii at Manoa

http://www2.hawaii.edu/career/studalum/studalum.htm featured with permission by University of Hawaii at Manoa.

Click to goto article Portland State University

http://www.helpdesk.pdx.edu/tutorial/index.shtml featured with permission by Portland State University.


Click to goto article Ohio University

http://www.cns.ohiou.edu/IT/Students.html featured with permission by Ohio University


Click to goto article Chemeketa Community College

http://bbs.chemek.cc.or.us/public/NewUser/introduction.htm featured with permission by Chemeketa Community College.


Click to goto article San Diego State University

http://career.sdsu.edu/current.html featured with permission by San Diego State University.


Click to goto article The University of Montana

http://www.montana.edu/careers/process.html featured with permission by Unversity of Montana.


Click to goto article University of Alaska Anchorage

http://webserver.cts.uaa.alaska.edu/career/page2.html featured with permission by University of Alaska Anchorage.


Click to goto article Brigham Young University

Click to goto article University of Hawaii

http://www.hawaii.edu/help/ featured with permission by University of Hawaii.


Click to goto article Eastern Oregon University

http://www.eou.edu/career/tableofcontents.htm featured with permission by Eastern Oregon University.


Click to goto article University of California-Riverside

http://www.careers.ucr.edu/forms/Careerserv/index.html featured with permission by University of California-Riverside.


Click to goto article Colorado State University

http://career.stuser.colostate.edu/job_search/carcon/main.htm featured with permission by Colorado State University.


Click to goto article University of Oregon

http://uocareer.uoregon.edu/outcomes/whatis.htm featured with permission by University of Oregon.


Click to goto article ACRL guidelines

http://www.ala.org/acrl/guides/distlrng.html


Click to goto article Oregon State University

http://osu.orst.edu/dept/library/distance_ed/bridge.htm featured with permission by Oregon State University.


Click to goto article University of Wyoming

http://www-lib.uwyo.edu/uwcatplus/proxy/Default.htm featured with permission by University of Wyoming.


Click to goto article New Mexico State University

http://lib.nmsu.edu/ital/services.html featured with permission by New Mexico State University.


Click to goto article University of Nebraska-Lincoln

http://www.unl.edu/libr/de/distform.htm featured with permission by University of Nebraska-Lincoln.


Click to goto article California Polytechnic State University, San Luis Obispo

http://www.lib.calpoly.edu/infocomp/modules/ featured with permission by California Polytechnic State University, San Luis Obispo.


Click to goto article Arizona State University

http://www.asu.edu/lib/access/erpage/ featured with permission by Arizona State University.


Click to goto article Web Content Accessibility Guidelines 1.0

file:///C|/WINDOWS/Temporary Internet Files/Content.IE5/DQ09NORM/WAI-WEBCONTENT[1] featured with permission by W3C.


Click to goto article CAST - Bobby

http://www.cast.org/bobby/ featured with permission by Center for Applied Special Technology (CAST).


Click to goto article Lane Community College

http://lanecc.edu/disability/disabled.htm featured with permission by Lane Community College.


Click to goto article University of Wisconsin-Madison

http://www.dcs.wisc.edu/mcb/handbook/index.html featured with permission by University of Wisconsin-Madison.


Click to goto article Ferris State University

http://161.57.216.70/htmls/colleges/University/disabilities/eligibility.htm featured with permission by Ferris State University.


Click to goto article Ferris State University

http://161.57.216.70/htmls/colleges/University/disabilities/services.htm featured with permission by Ferris State University.


Click to goto article Iowa State University

http://www.public.iastate.edu/~dus_info/no-frames.html featured with permission by Iowa State University.


Click to goto article Illinois State University

http://www.ilstu.edu/depts/disabilityconcerns/ featured with permission by Illinois State University.


Click to goto article Eastern Michigan University

http://www.emich.edu/public/students/disab.html featured with permission by Eastern Michigan University.


Click to goto article The University of Montana

http://www.montana.edu/careers/disable.html featured with permission by University of Montana.


Click to goto article California State University-Chico

http://www.csuchico.edu/cnts/gi.html featured with permission by California State University-Chico.


Click to goto article University of South Dakota

http://www.usd.edu/~scc/scc2a.html featured with permission by University of South Dakota.


Click to goto article North Dakota State University

http://www.ndsu.nodak.edu/counseling/services.htm featured with permission by North Dakota State University.


Click to goto article Rio Hondo College

http://www.rh.cc.ca.us/online/counseling/_private/profiles_pics.htm featured with permission by Rio Hondo College.


Click to goto article Kansas State University

http://www.ksu.edu/ucs/topics.html featured with permission by Kansas State University.


Click to goto article The University of Chicago

http://uhs.bsd.uchicago.edu/scrs/vpc/virtulets.html featured with permission by The University of Chicago.


Click to goto article University of Notre Dame

http:// www.nd. edu/~ ucc/help. your.self. html featured with permission by University of Notre Dame.


Click to goto article Portland State University

http://www.ess.pdx.edu/caps/selfhelp.htm featured with permission by Portland State University.


Click to goto article San Diego State University

http://www.sa.sdsu.edu/cps/facstfguide.html featured with permission by San Diego State University.


Click to goto article San Diego State University

http://www.sa.sdsu.edu/cps/referringoffcampus.html featured with permission by San Diego State University.


Click to goto article University of Nevada Las Vegas

http://www.unlv.edu/studentserv/Student_Psychological_Services/rebelinfo.html featured with permission by University of Nevada Las Vegas.


Click to goto article Ball State University

http://www.bsu.edu/students/cpsc/charlie.htm featured with permission by Ball State University.


Click to goto article El Camino College

http://www.elcamino.cc.ca.us/library/tutoring/main.htm featured with permission by El camino College.


Click to goto article California State University-Dominguez Hills

http://www.csudh.edu/dominguezonline/classol.htm featured with permission by California State University-Dominquez Hills.


Click to goto article University of New Mexico

http://www.unm.edu/~caps/Online/links.html featured with permission by University of New Mexico.


Click to goto article University of St. Thomas

http://www.iss.stthomas.edu/studyguides/ featured with permission by University of St. Thomas.


Click to goto article Oregon State University

http://osu.orst.edu/dept/writing-center/ featured with permission by Oregon State University.


Click to goto article University of Oregon

http://www.uobookstore.com/ featured with permission by University of Oregon.


Click to goto article Portland Community College

http://www.pcc.edu/bkstr/policy.htm featured with permission by Portland Community College.


Click to goto article University of Illinois at Urbana-Champaign

http://www.uofibookstore.uiuc.edu/sites/iub/cybervendor.dll?cartsize=0&htmlfilename=main.html featured with permission by University of Illinois at Urbana-Champaign.


Click to goto article University of Minnesota-Crookston

http://www.crk.umn.edu/people/services/bookstore/order.htm featured with permission by University of Minnesota-Crookston.


Click to goto article Central Oregon Community College

http://www.cocc.edu/bookstore/Textbooks/newpage2.htm featured with permission by Central Oregon Community College.


Click to goto article California State University-Chico

http://www.asbookstore.com/Templates/Level3.lasso?CatID=11 featured with permission by California State University, Chico.


Click to goto article University of Nevada-Las Vegas

http://www.bkstore.com/unlv/ featured with permission by University of Nevada Las Vegas.


Click to goto article Winona State University

http://www.winona.msus.edu/bookstore/special_order.htm featured with permission by Winona State University.


Click to goto article University of Nevada Las Vegas

https://www.bkstore.com/unlv/res1.html featured with permission by University of Nevada Las Vegas.


Click to goto article University of Nevada-Las Vegas

http://www.e-mbs.com/cgi-embs/search.mac/search1?FVCUSNO=40256 featured with permission by University of Nevada-Las Vegas.


Click to goto article Washington State University

http://www.aswsu-edp.wsu.edu/newfront/getinvolved.htm featured with permission by Washington State University.


Click to goto article Santa Fe Community College

http://www.ed2go.com/santafecc/ featured with permission by Santa Fe Community College.


Click to goto article Washington State University

http://www.aswsu-edp.wsu.edu/newfront/default.asp featured with permission by Washington State University.


Click to goto article Dakota State University

http://diana.dsu.edu/vtc/manual/basics_preface.htm featured with permission by Dakota State University.


Click to goto article University of Minnesota

http://onestop.umn.edu/Student/index.html featured with permission by University of Minnesota.


Click to goto article University of Missouri

http://www.missouri.edu/mu/admissions.html featured with permission by University of Missouri


Click to goto article Indiana University

http://wwwreg.indiana.edu/insite/innovation_insite.html featured with permission by Indiana University.


Click to goto article Indiana University

http://www.iupui.edu/it/registrar/aceover.html featured with permission by Indiana University.


Click to goto article Brigham Young University

http://www.byu.edu/stlife/cdc/directories/interact.htm featured with permission by Brigham Young University.


Click to goto article Brigham Young University

http://www.byu.edu/stlife/cdc/Learning_Strategies/index.htm featured with permission by Brigham Young University.